Policies
By scheduling an appointment, you automatically agree to the following policies. This form is available as a PDF download . You will be asked to sign a copy of these policies before your first session.
New Cancellation Policy
All of us, at one time or another, have found ourselves with commitments we just couldn’t keep. And anyone who has been involved in a service business understands the difficulty this presents for scheduling. At Turtle Dance Bodywork, our clients are important to us both as clients and as people. We believe our new cancellation policy reflects this thinking.
1) We like to maintain a 24-hour advance notice for cancellations and schedule changes (including no-shows). Home visits still require 48 hours notice.
The part we are excited about is this:
2) Rather than charging for the missed service, a more punitive approach, we will be asking that clients who miss, cancel or reschedule same day provide us with contact information for 3 friends/ associates to whom we can send an introductory gift. This will include a gift certificate for massage, along with other promotional items.
While we realize that circumstances occasionally make it impossible to keep our appointments, this is a great way to redeem the time in a friendly way, extend a gift to your friend, and possibly generate new clients for us. It’s a win-win! We like to think of it as making lemonade from lemons.
Though we make every effort to provide a courtesy confirmation call 1-3 days before all appointments, it is still each person’s responsibility to be on time. Please call us as soon as you realize you may be late! We will make every effort to provide as much time as possible for you. If you are very late, we will use the remaining time to address the most pressing issues. The regular session fee applies.
NOTE: Please call us no later than the first 15 minutes after your scheduled appointment time. Otherwise it will be considered a no-show.
Before each session, we will discuss your goals for massage therapy and together, we will plan a course of treatment that is subject to your approval.
Intoxication of any kind is a contraindication to bodywork. If you show up for an appointment under the influence of any substance the session will be terminated and you will be responsible for the full cost.
To maintain an atmosphere of professional integrity, you will always be appropriately covered (or draped) with a sheet or towel. Private areas will never be purposefully exposed, examined, palpated, touched, or worked on. Draping is for your comfort and security.
The information you supplied on your intake form must be complete and accurate to the best of your knowledge. That information, as well as the notes made by the therapist regarding each session, are confidential and will remain that way except as required or allowed by law, or by your prior written consent.
Please inform your therapist if there is any change in the status of your health (physical, mental, or emotional), before the next appointment so that we can plan for your session accordingly.
Payment is required at or before the time of the session. Cash, checks and credit cards are acceptable forms of payment. Checks returned for insufficient funds will be assessed a $20.00 fee for processing.
Please call/e-mail us at any time with any questions, comments, or concerns that you have, either pre- or post- session, and we will be happy to answer them to the best of our ability. We make every effort to return calls and emails promptly.
