Policies

By scheduling an appointment, you automatically agree to the following policies. This form is available as a PDF download . You will be asked to sign a copy of these policies before your first session.

To maintain an atmosphere of professional integrity, you will always be appropriately covered (or draped) with a sheet or towel. Private areas will never be purposefully exposed, examined, palpated, touched, or worked on. You will leave the draping securely in place.

Though we make every effort to provide a courtesy confirmation call 1-3 days before all appointments, it is still each person’s responsibility to be on time. Please call us as soon as you realize you may be late! We will make every effort to provide as much time as possible for you. If you are very late, we will use the remaining time to address the most pressing issues. The regular session fee applies.

NOTE: Please call us no later than the first 15 minutes after your scheduled appointment time; otherwise it will be considered a no-show (see the next item).

Please understand that if you fail to show up, or if you cancel or shorten an appointment without giving the proper notice, you are responsible for the full cost of the original session. Adequate notice is 24 hours in the office, or 48 hours for (home visits).

This way, we can offer that time to another needing client. Please understand that any appointments secured with a credit card will be charged 50% of the cost of the session for cancellations with less than 24 hours’ notice, and the full amount will be charged for a no-show (which for outcalls includes late cancellations within 1 hour before the scheduled start time).

Before each session, we will discuss your goals for massage therapy and together, we will plan a course of treatment that is subject to your approval. Given that you are on time, all pre-session consultations are complimentary and do not cut into the actual session time.

Intoxication of any kind is a contraindication to bodywork. If you show up for an appointment under the influence of any substance the session will be terminated and you will be responsible for the full cost.

If you are uncomfortable with the session for any reason, you may terminate the session at any time.

The information you supplied on your intake form must be complete and accurate to the best of your knowledge. That information, as well as the notes made by the therapist regarding each session, are confidential and will remain that way except as required or allowed by law, or by your prior written consent.

Sexual suggestions, requests, gestures, noises, movements, or comments are never tolerated. If it happens, the session may be ended immediately and the regular session fee will apply.

Payment is required at or before the time of the session. Cash, checks and credit cards are acceptable forms of payment.

Checks returned for insufficient funds will be assessed a $20.00 fee for processing.

Please inform your therapist if there is any change in the status of your health (physical, mental, or emotional), before the next appointment so that we can plan for your session accordingly.

Please call/e-mail us at any time with any questions, comments, or concerns that you have, either pre- or post- session, and we will answer them to the best of our knowledge. If you call us and we can’t get to the phone, please leave us a voice mail and we will return your call as soon as possible.